ISSUES IN WEB USABILITY:

1. Navigational Issues
2. Shopping Cart, Purchase process issues
3. Privacy and Security Concerns

More Information:

See the following resources for:

Navigational Issues:

2. Jakob Nielson's Paper's and Essays http://www.useit.com/papers 3. Usable web http://www.usableweb.com/ 4. Sun's New Webdesign http://www.sun.com/980113/sunonnet/ 5. Factors and Principles affecting the usability of four E-Commerce Websites (Article) http://www.research.att.com/conf/hfweb/proceedings/tilson/index.html 6. Designing an Ecommerce Site for users http://www.acm.org/crossroads/xrds7-1/ecuser.html 9. IHJCS, Web Usability http://ijhcs.open.ac.uk/shneiderman/ 10. Stickiness in an E-tailing environment http://www.medill.northwestern.edu/imc/studentwork/projects/Sticky/index.htm

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Shopping Cart Issues:

2. Jakob Nielson's Paper's and Essays http://www.useit.com/papers 3. Usable web http://www.usableweb.com/ 5. Factors and Principles affecting the usability of four E-Commerce Websites (Article) http://www.research.att.com/conf/hfweb/proceedings/tilson/index.html 8. Information Architecture of the Shopping Cart http://argus-acia.com/white_papers/shopping_cart_ia.html 9. IHJCS, Web Usability http://ijhcs.open.ac.uk/shneiderman/ 10. Stickiness in an E-tailing environment http://www.medill.northwestern.edu/imc/studentwork/projects/Sticky/index.htm

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Privacy and Security Issues:

2. Jakob Nielson's Paper's and Essays http://www.useit.com/papers 3. Usable web http://www.usableweb.com/ 9. IHJCS, Web Usability http://ijhcs.open.ac.uk/shneiderman/	View 2 View 3 View 9